Returns & Exchanges
At The Insole Store, we want you to find the perfect fit for your comfort and support needs. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items in their original packaging.
Ship the Package
Drop off your package at any authorized carrier location and ensure you keep a copy of your tracking number for your records.
Receive Your Refund
After our warehouse inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing