Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I know which insole size to order?
Most of our insoles are sized based on your standard shoe size. If you are between sizes, we recommend ordering the larger size and trimming the toe area with scissors for a custom fit.
What is your return policy for worn items?
We offer a 60-day satisfaction guarantee. If you are not satisfied with the comfort of your insoles, you can return them for a full refund or exchange, even if they have been trimmed or worn.
How long will my insoles typically last?
With daily use, most high-quality insoles will provide optimal support for 6 to 12 months. This can vary depending on your activity level and the specific materials used in the product.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location and preferred carrier.
Can I move my insoles between different pairs of shoes?
Absolutely. Most insoles are designed to be removable and can be swapped between similar styles of footwear, such as moving athletic insoles from your running shoes to your walking shoes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.